Not happy with something you’ve bought from Trade Secret?  Here’s our refund policy – if you have any questions, please contact the Customer Care line on 1300 768 913 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

The Trade Secret Refund Policy:
Faulty goods will gladly be exchanged or refunded with proof of purchase.  If you are not completely satisfied with your purchase, the goods can be exchanged or refunded providing they are in original condition and they are returned to Trade Secret within 60 days of purchase, along with your register receipt.  Goods returned within 60 days of purchase but without proof of purchase will only be exchanged at the current sale price. Underwear and swimwear will only be exchanged if faulty.